Billing Policy

1. Once your new service has been ordered, the invoice for the first period must be fully paid before your service will be activated. Services cannot be activated until payment has fully cleared via the payment provider.

2. Some services are set to auto-billing, these services will automatically deduct the period's amount from your payment account or credit card automatically. Please be sure to cancel these subscriptions if you decide to cancel your service with us.

3. If your payment is failed or declined, you must submit payment within 5 days after your due date. If payment is not made within 5 days of your due date, your service will be suspended and you may be charged up to a 10% late fee.

4. Failure to make payments after services are suspended will result in services being terminated after 10 days of non-payment. Termination of services will erase all data, backups, and your server will no longer be available. Highland Networks, LLC is not responsible for data lost due to non-payment.

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